MATSonline Shipping Information Center

Limited Time Offer: Promotional Free Shipping Program at MATSonline

When you place an order with MATSonline.com and the amount of the order is $99.00 or more, you automatically qualify for Free Shipping. MATSonline will cover the cost of shipping on orders within the continental United States only (48 states). The offer excludes Alaska, Hawaii, Puerto Rico, and US Territories.

Orders of $98.99 and under will incur a flat $15.00 shipping and handling fee.

Currently MATSonline does not ship to Alaska, Hawaii, Puerto Rico, US Territories, Canada or Mexico. If you are in one of these areas or outside the USA and wish to make an order, please contact us for details and requirements. Call 888-500-6820 or reach out via email at: [email protected]

Special Shipping, Expedited, Express

At this time, expedited or express shipping is not available. Call 888-500-6820 or reach us via email at: [email protected] if you have special circumstances that require modification of your shipment method. Shipments requiring special handling may not be eligible for the MATSonline free shipping program.

Order Amount

Service / Carrier

Shipping & Handling

Tracking Number Included?

Order Processing & Transit

$98.99 or less

Best available, usually United Parcel Service

$15.00 handling fee

Yes, you will get a tracking number included with your email shipping advice when your order ships

Most orders ship in 1-3 business days from our warehouse in TN – We will contact you if your order is delayed, out-of-stock, back-ordered

$99.00 or more

Best available, usually UPS, Large orders may ship by freight carrier

No charge, Freight prepaid

Yes, you will get a tracking number included with your email shipping advice when your order ships

Most orders ship in 1-3 business days from our warehouse in TN – We will contact you if your order is delayed, out-of-stock, back-ordered

Estimated Shipment Transit Days

Shipments from MATSonline are freight prepaid from our warehouse in Middle Tennessee.

Product Returns - Return Policy

MATSonline accepts returns only for products found to be defective (under manufacturer’s warranty) or for errors made in order fulfilment. All returns require a return materials authorization number (RMA#) which may be obtained by calling 888-500-6820.

Depending on the situation, returns must be made within 10 days of the receipt of the products. Customer may be responsible for the cost of shipping to our warehouse in Middle Tennessee, USA. Return shipments must be made with proper packaging. Please include the RMA# on the box. Packages without a valid RMA# may be refused. A 25% restocking fee may be assessed for returned items. We do not accept returns of used items.

If you need to cancel your order, we will make every effort to do so. However, once an order is in production and manufacturing, we may not be able to cancel the order and it will ship as specified on the order.

About Tile-Top Color and Pattern Variations

Please note that minor variations in color and patterns may occur with Tile Top floor matting. The color swatch you view online may not be the exact color of the delivered product. Color variation may be caused by differences in device screen types and settings, and/or due to changes in manufacturer lots. When Tile Top mats are purchased at different times (from different material lots), we cannot ensure an exact match in color.