Customer Satifsaction

MATSonline offers a satisfaction guarantee.

We want you to truly be happy with your purchase. Many of the products we sell, carry a manufacturer warranty, which is clearly listed on the product details.
We have gathered the various extended product warranties here for your convenience. If there is a manufacturer defect, we want to know about it.
Please contact us at 1-888-500-6820. We can help get the issue resolved.




PRODUCT WARRANTIES

MANUFACTURER LIMITED LIFETIME WARRANTY
QUALIFYING PRODUCTS: Diamond-Plate ML414 and ML415, ErgoDeck Comfort ML558 and ML556, ErgoDeck General Purpose ML564 & ML566, ErgoDeck Heavy Duty ML560 & ML562, Rejuvenator ML502 & ML503

The materials and workmanship used in the construction of the Wearwell® products above are backed by a lifetime warranty under normal conditions. If the purchaser discovers a defect in the materials or workmanship of a Wearwell® mat, Wearwell, llc. will, at its own discretion, either: i.) repair the nonconforming product, ii.) replace the product with the same or substantially similar product, or iii.) reimburse the buyer for the purchase price of the nonconforming product based on the expected useful life of the product.

Wearwell reserves the right to inspect the non-conforming mat(s) before repairing, replacing or reimbursing the buyer. Therefore, at the preference of Wearwell, llc., the mats must be returned or available for on-site inspection. Modifying or installing the mat may void the warranty. The decision to void this warranty will be made at the sole discretion of Wearwell. To the maximum extent permitted by law, Wearwell’s liability shall not exceed the purchase price of the product; Wearwell shall not be liable for any incidental, consequential, special, and indirect or punitive damages (including without limitation, damages from lost business, profits or goodwill).

Does not apply to custom made flooring or damage as the result of freight, inappropriate use, tampering, improper installation, loss or normal wear and tear.

MANUFACTURER LIMITED WARRANTY
The materials and workmanship used in the construction of the products we sell are guaranteed under normal conditions of usage for one year (two years or three years or five years if specifically stated) after the date of shipment. If the purchaser discovers a defect in the materials or workmanship of a Wearwell® mat within the warranted time after the date of shipment, Wearwell, Inc. will, at its own discretion, either i.) repair the nonconforming product, ii.) replace the product with the same or substantially similar product, or iii.) reimburse the buyer for the pro-rated purchase price of the nonconforming product.

Wearwell, Inc. reserves the right to inspect the non-conforming mat(s) before repairing, replacing or reimbursing the buyer. Therefore, at the preference of Wearwell, Inc., the mats must be returned or available for on-site inspection. Modifying or installing the mat may void the warranty. The decision to void this warranty will be made at the sole discretion of Wearwell, Inc..

To the maximum extent permitted by law, Wearwell, llc. liability shall not exceed the purchase price of the product; Wearwell, Inc. shall not be liable for any incidental, consequential, special, and indirect or punitive damages (including without limitation, damages from lost business, profits or goodwill.

10 YEAR RESILIENCE WARRANTY FOR WEARWELL URETHANE PRODUCTS
Resilience is defined as the ability of a material to return to it’s original state after being compressed. The urethane material used in the construction of Rejuvenator Squared ML502 and Rejuvenator Domed ML503 is guaranteed to not crush down under normal conditions of usage for ten years after the date of shipment. Normal conditions include, but are not limited to: 1. dry area use only, 2. no heavy cart or tow-motor traffic, and 3. use as an anti-fatigue mat for human workers. If the material does crush down within this warranted time after the date of shipment, Wearwell, Inc., Inc. will, at its discretion, either i.) replace the product with the same or substantially similar product, or ii.) reimburse the buyer for the pro-rated purchase price of the nonconforming product.

Wearwell, Inc. reserves the right to inspect the non-conforming mat(s) before replacing or reimbursing the buyer. Therefore, at the preference of Wearwell, llc., the mats must be returned or available for on-site inspection. Modifying or installing the mat may void the warranty. The decision to void this warranty will be made at the sole discretion of Wearwell, llc.

To the maximum extent permitted by law, Wearwell, Inc. liability shall not exceed the purchase price of the product; Wearwell, Ill. shall not be liable for any incidental, consequential, special, and indirect or punitive damages (including without limitation, damages from lost business, profits or goodwill).